Client Overview
Firm: Ridgeway Legal
Industry: Corporate & Commercial Law
Company Size: 22+ fee earners
Services: M&A, Commercial Contracts, Advisory
Ridgeway Legal handles complex, high-value matters where accurate scoping and billing are critical. Disconnected engagement letters, time records, and billing systems made it difficult to track profitability. Partners needed clearer visibility from engagement to invoice.
The Challenge Before Cinqd
This created:
- Misalignment between engagement scope and billed work
- Manual re-entry of data between systems
- Limited insight into matter profitability
- Frequent write-offs at billing stage
This resulted in:
- Revenue leakage
- Partner frustration
- Reduced margin predictability
The Solution: Implementing Cinqd ERP
Engagement-to-Billing Alignment
- Structured engagement templates defining scope, fees, and rules
- Engagements converted directly into live matters
Time, Fees & Margin Tracking
- Time recorded against specific matter tasks
- Budgeted vs actual effort visible in real time
Centralised Matter Records
- All billing, approvals, and documents linked to the matter
Partner Dashboards
- Clear view of margin risk before billing
Results
- Write-offs reduced by 29%
- More predictable billing outcomes
- Improved pricing discipline
- Stronger matter profitability visibility
Why Ridgeway Legal Chose Cinqd?
Ridgeway Legal chose Cinqd to connect engagements, delivery, and billing in one ERP. The platform gave partners clarity and control over fees without adding admin burden.
