Privacy Policy
Introduction
Welcome to Cinqd! We are committed to protecting and respecting your privacy. This privacy policy outlines how we collect, use, and protect your personal data when you use our ERP system, which includes modules such as, Business Setup, CRM, Proposals, Task Manager, HR, and Analytics.
This policy applies to all users of our services in the United Kingdom.
Data Controller Information
Our Chief Technology Officer is the data controller responsible for your personal data. If you have any questions about this privacy policy or our data practices, please contact us:
Data Controller: Ashley Preen - CTO - Cinqd Ltd
Address: Profile West, Suite 2 First Floor, 950 Great West Road, Brentford, United Kingdom, TW8 9ES
Email: [email protected]
Telephone: 020 8577 0200
Legal Basis for Processing
We process your personal data under the following legal bases, as outlined by UK GDPR:
Consent: When you provide your consent for specific data processing activities such as receiving marketing communications.
Contractual Necessity: When processing your data is necessary for the performance of a contract with you (e.g., such as managing your account or processing transactions).
Legal Obligation: When we are required to process your data to comply with a legal obligation (e.g., to comply with laws, regulations, or legal requests.)
Legitimate Interests: When processing is necessary for our legitimate interests, such as improving our services, provided that your rights do not override those interests.
Data Collection and Usage
We collect and use various types of personal data depending on the modules you interact with:
CRM Module: Contact details, communication history, customer preferences, and other relevant data to manage relationships with clients and prospects.
Business Setup Module: Business registration information, organizational structure, financial data, and related documents.
Builder Module: Content created and edited through drag-and-drop functionality, including forms, emails, and uploaded documents.
Proposals Module: Project details, client information, proposal documents, and associated communications.
Task Manager Module: Task assignments, deadlines, user activity logs, and performance data.
HR Module: Employee personal details, payroll information, employment contracts, performance reviews, and leave records.
Analytics Module: Usage data, business performance metrics, and analytical reports.
Data Subject Rights
As a data subject in the UK, you have the following rights under UK GDPR:
Right to be Informed: You have the right to be informed about the collection and use of your personal data.
Right of Access: You can request access to your personal data that we hold.
Right to Rectification: You have the right to request the correction of inaccurate or incomplete data.
Right to Erasure: You can request the deletion of your personal data where there is no longer a legal reason for us to continue processing it.
Right to Restrict Processing: You have the right to request that we restrict the processing of your data under certain conditions.
Right to Data Portability: You can request that your data be transferred to another data controller in a structured, commonly used, and machine-readable format.
Right to Object: You have the right to object to the processing of your data based on legitimate interests or for direct marketing purposes.
Rights Related to Automated Decision Making: You have the right not to be subject to decisions based solely on automated processing, including profiling, which produces legal effects concerning you.
To exercise these rights, please contact us at [email protected] or [email protected].
Data Transfers
Cinqd Ltd. operates primarily within the UK. If your data is transferred outside the UK, we ensure that appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) or other mechanisms recognized by the UK GDPR, to protect your personal data.
Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including any legal, accounting, or reporting requirements. Specific retention periods vary depending on the type of data and the module it pertains to:
CRM Data: Retained for the duration of the client relationship and for a reasonable period thereafter to comply with legal obligations.
Business Setup Data: Retained as long as your business is active within the Cinqd system and for any required legal retention periods.
Proposals Data: Retained for the duration of the project and for a defined period thereafter to allow for follow ups and legal compliance.
Task Manager Data: Retained for the lifetime of the task or project and archived as per company policy.
HR Data: Retained according to employment law requirements and company retention policies.
Analytics Data: Retained for as long as necessary to provide meaningful insights and for internal business analysis.
Cookies and Similar Technologies
Cinqd uses cookies and similar technologies to enhance your experience on our platform. We comply with the UK’s Privacy and Electronic Communications Regulations (PECR) by obtaining your consent where required.
Essential Cookies: Necessary for the operation of the platform.
Performance Cookies: Collect information about how users interact with the platform.
Functionality Cookies: Remember your preferences and settings.
Targeting Cookies: Track your browsing habits to display relevant content.
You can manage your cookie preferences through your browser settings or within the platform's cookie management tool.
Third Party Processors
We work with third party service providers to deliver certain functionalities of the Cinqd system. These processors may have access to your personal data but are obligated to process it solely on our behalf and in compliance with UK GDPR. Our third-party processors include:
Cloud storage providers
Payment processors
Analytics service providers
IT support services
We conduct regular audits to ensure that these providers maintain the highest standards of data protection.
Security Measures
Cinqd takes the security of your data seriously. We implement a range of technical and organizational measures to protect your data from unauthorized access, loss, or misuse, including:
Encryption: Data encryption in transit and at rest.
Access Controls: Role based access controls to limit data access to authorized personnel.
Monitoring: Regular monitoring and audits of our security practices.
Incident Response: A dedicated team to respond to potential data breaches swiftly.
Children’s Privacy
Cinqd is not intended for use by individuals under the age of 13. We do not knowingly collect personal data from children under 13. If we discover that we have inadvertently collected such data, we will take immediate steps to delete it.
Changes to the Privacy Policy
We may update this privacy policy from time to time to reflect changes in our data practices or legal requirements. When we do, we will notify you through appropriate channels, such as email or in app notifications, and provide a clear explanation of the changes.
Contact Information
If you have any questions or concerns about this privacy policy or how we handle your personal data, please contact us:
Email:
[email protected] or [email protected]
Telephone:
020 8577 0200
Address:
Profile West, Suite 2 First Floor, 950 Great West Road, Brentford, United Kingdom, TW8 9ES
In a nutshell – this privacy policy is designed to ensure that Cinqd Ltd. complies with UK GDPR and the Data Protection Act 2018 while maintaining transparency about how we handle personal data. Our commitment to protecting your privacy is at the core of our business operations. If you have any concerns, we are here to address them promptly.
We respect your privacy and are committed to protecting your personal information. To learn more about how we collect, use, and safeguard your data, view our Privacy Policy and Terms and Conditions
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